1. Describe to me a time when you exceeded someone else's expectations.
2. Describe to me a time when you had to persuade or influence others to accept your idea.
3. Tell me about a time when you had to implement a change to normal working procedures.
4. Why do you think client service is important? Give me and example of a time when you had to use effective communication to interact with others.
5. Tell me about a time when you had to build a new relationship or make a new connection. How did you maintain the network?